Terms & Conditions

Acceptance, legal age and authority

By accessing UptownGhostwriters.com, using our services, submitting an order, or making a payment, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy.

If you are below the legal age of consent or the age required to enter a binding contract in your jurisdiction, you may not purchase our products or services without the involvement and authorization of a parent, guardian, or other legally authorized person.

If you place an order on behalf of another person, business, or organization, you represent that you have authority to do so. These terms, together with accepted project-specific documents, form the agreement governing your use of our services.

Definition of terms

• “Website” means the online content, pages, forms, and functionality available through UptownGhostwriters.com.
• “Customer,” “Client,” “You,” or “Your” means the person or entity using the Website or submitting an order, including an authorized person acting on another party's behalf.
• “Company,” “We,” “Us,” or “Our” means UptownGhostwriters.com / Uptown Ghostwriters, described by the business as operating under the laws of Massachusetts.
• “Product” or “Services” means writing, editing, publishing, design, marketing, audiobook, author-platform, consulting, and other deliverables supplied in accordance with an Order.
• “Order” means a request to purchase services or products placed by phone, email, Website, invoice, proposal, or other accepted method and confirmed by an agreed payment or written acceptance.

Our services and orders

By submitting an Order and/or payment, you are purchasing the applicable Product or Service for your authorized use subject to these terms and any project-specific documents. Except where the Refund Policy below or a written client agreement expressly provides otherwise, payments and completed services are non-refundable.

Website pages describe general capabilities and examples. The exact scope, service package, deliverables, number of revisions, schedule, price, and platform involvement for a project are determined by the accepted Order, proposal, invoice, or written agreement.

Payments, confirmations and scheduling

Orders may be confirmed by a deposit, down payment, or full payment using a payment method approved for the project. Depending on availability and the applicable invoice, this may include check, credit/debit card, cash receipt, bank transfer, PayPal, or another approved payment method.

Production schedules may depend on timely payment, client approvals, manuscript readiness, delivery of source materials, interviews, platform requirements, and other dependencies. A delay in required client input may change the delivery schedule.

Refund policy

We encourage every customer to read this policy carefully before placing an order so the available remedies, time limits, and exclusions are understood.

Change of mind

If you decide not to continue after placing an order, you may request cancellation within the first hour of placing the order. Where work has not materially begun and a refund is approved, the request will be handled under the applicable order terms. Requests outside that initial period may be subject to a processing charge of up to 40%, particularly where production, staffing, planning, or administrative work has already begun.

Delivery that does not meet documented requirements

After work is delivered, customers are expected to use the available revision and correction process before requesting a refund. If a delivery does not reasonably comply with the documented project requirements, we may revise, reassign, rewrite, or otherwise correct the work in an effort to bring it within the agreed scope.

Where appropriate, the parties may also agree to reserve equivalent-value pages or services for future use. If, after reasonable correction attempts, the delivery remains materially outside the documented requirements, a partial refund may be considered by mutual agreement based on the portion of work affected and work already completed.

Late delivery

We aim for on-time delivery. If a material delay is caused by the Company, and the customer has made reasonable documented attempts to contact us, an appropriate remedy may be considered after the circumstances and project record are reviewed. Delays caused by missing approvals, missing client materials, scope changes, third-party platforms, force majeure, or other factors outside our reasonable control are not treated as Company-caused delay.

Refund time frame

Any refund request relating to a delivered service must be made within 120 days of delivery unless a shorter period is stated in the applicable project agreement or required by law. Requests received after the applicable time frame may not be eligible for review.

Cases where a full refund may not be issued

• Minor correctable issues such as grammar, typing, word-count adjustments, formatting, or missing references where revision is a reasonable remedy.
• Delays caused by the customer, including delayed approvals, interviews, source materials, access credentials, feedback, or payments.
• Subjective dissatisfaction with writing style where the work substantially follows the documented brief and reasonable revision options remain available.
• Work already accepted, approved, published, distributed, used, or materially consumed by the customer, except where otherwise required by law or written agreement.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law. Where a signed client agreement contains a different refund or cancellation provision, that project-specific provision controls.

Delivery, revisions and approvals

Revision rounds and deliverables vary by service. We are committed to addressing documented project requirements and, where included in the applicable package, providing the revision support described in the proposal or Order.

Requests that materially change the approved direction, length, format, audience, platform, manuscript, or deliverable may be treated as additional scope and may require an updated fee or schedule. Clients should review names, facts, dates, citations, claims, and final proofs before approval.

Client materials and responsibilities

You are responsible for the accuracy and legality of materials you provide and for having the rights or permissions needed to use manuscripts, photographs, illustrations, trademarks, quotes, research, third-party text, and other submitted assets.

You are also responsible for timely feedback, approvals, requested information, and access reasonably needed to perform the service. We are not responsible for delays caused by missing or inaccurate client-supplied information.

Ownership, confidentiality and website intellectual property

Our client work is intended to remain confidential. Communications and materials developed or reviewed for the purpose of a client engagement will not be intentionally disclosed to unrelated third parties except as necessary to perform the service, comply with law, protect rights, or as otherwise authorized by the client.

Unless a project agreement states otherwise, we do not claim authorship rights in commissioned client manuscript content created for the client. The client is intended to be recognized as the author and/or owner of the commissioned material after applicable payment and project obligations are satisfied.

The Uptown Ghostwriters website, logo, branding, page designs, graphics, original website copy, code, and other site materials remain protected by applicable intellectual-property laws and may not be copied, republished, or commercially exploited without authorization.

Originality and research

Original content developed or ghostwritten for a client is intended to be original and not knowingly copied from another source. Where outside information is used for research, it should be paraphrased, transformed, quoted, or cited as appropriate to the project and source requirements.

Clients remain responsible for final factual verification, source approvals, permissions, legal review, and any specialized citation or academic requirements that were not expressly included in the Order.

Third-party platforms and service providers

Publishing retailers, print-on-demand providers, distributors, payment processors, advertising networks, social platforms, audiobook services, hosting providers, and other third parties operate under their own terms, review processes, fees, technical requirements, and policies.

Third-party policies may change without our control. We therefore cannot guarantee platform approval, continuous availability, account access, rankings, distribution reach, or performance of a third-party service.

No guaranteed publishing or marketing results

Publishing and marketing outcomes depend on the book, audience, author participation, timing, pricing, market conditions, retailer algorithms, advertising performance, and many factors outside our control.

Unless expressly stated in a signed agreement, we do not guarantee bestseller status, a specific number of sales, reviews, rankings, media placements, awards, representation, advertising return, or other commercial outcome.

Communication policy

Uptown Ghostwriters values customer privacy and seeks to collect only information reasonably needed to respond to inquiries, process orders, perform services, maintain records, and communicate about a project.

Official project instructions, approvals, revision requests, and material changes should be communicated through the channels agreed for the project. Customers should keep copies of important approvals, payment records, and project correspondence.

Website disclaimers and limitation of liability

We make reasonable efforts to describe our products and services accurately, but Website content may contain errors, omissions, examples, or information that becomes outdated. Website descriptions are not a substitute for the specific scope stated in a client Order or agreement.

To the extent permitted by applicable law, Uptown Ghostwriters is not responsible for indirect, incidental, special, or consequential losses arising solely from reliance on general Website information, third-party platform changes, outages, or unauthorized Website misuse. Project-specific warranties, remedies, and liability limits may be governed by the applicable client agreement.

Changes, suspension and termination

We may update these Website terms as our services, practices, technology, or legal requirements change. Updated terms become effective when posted unless a different effective date is stated.

We may restrict or suspend Website access in response to misuse, security concerns, unlawful activity, or interference with Website operation. Project termination rights are governed by the applicable Order or client agreement.